Your Questions
Ten most frequently asked questions
Q. Can we live in the house whilst work is being carried out?
A. Ninety percent of our house extensions and home renovations work is carried out with the client remaining in the house. Criteria for this revolves around the design and extent of work required.
Q. Are Duncan Thompson building projects supervised?
A. All home additions, house extensions and renovation works are doubly supervised continuously by your allocated project supervisor and overseen by our building manager.
Q. Are Duncan Thompson trades registered with relevant authorities?
A. All trades are registered as required by Building Commission regulations. Duncan Thompson does not use unregistered tradespeople.
Q. Do Duncan Thompson have established trades people?
A. Most of our core trades people have worked with Duncan Thompson for many years.
Q. Are Duncan Thompson job sites kept clean and tidy?
A. Job sites are regularly cleared of rubbish.
Q. Does Duncan Thompson use quality materials?
A. We source our materials from leading trade suppliers who are recognised in the industry for quality.
Q. Will the supervisor keep us informed with the building schedule and requirements at each stage?
A. Communication is essential for a smooth flowing house extensions and home renovations project. Pre-commencement meetings and recommended weekly meetings are generally arranged to discuss progress.
Q. What about public risk and other relevant insurance to protect us during construction?
A. Duncan Thompson carries all relevant insurances as required by the building contract and by building regulations.
Q. How does Duncan Thompson ensure safety standards are met on site?
A. We work within the mandated Occupational Health and Safety guidelines at all times. We stay up to date with changing regulations and always use approved scaffolding and safety equipment.
Q. How long before Duncan Thompson starts on site after a permit has been issued?
A. We usually commence onsite within two weeks of permit issue, after consultation with our clients and confirming all orders.